Contact Us

Business Contact Information: If you need to contact BlueFrog for reasons other than technical support or customer service, you may contact us through the following methods: BlueFrog Internet, Inc. P.O. Box 23090 Rochester, NY 14692 1-866-BLUEFROG Toll-Free (585) 756-4593 Telephone (585) 295-2101 Office fax Monday - Friday, 7 AM - 7 PM and Saturdays 9 AM - 2 PM Technical Support: If you need to contact BlueFrog for technical support issues such as email problems or you are having trouble connecting to the Internet, you have three options: Free web-based support. BlueFrog staff have taken great care to answer the most-often asked questions, and have provided screenshots and instructions for most of the popular operating systems and programs that we support. The Support Web Site should be your first choice for free technical support. Free Email support is available by filling out our support request form. Most emails are answered within one business day. However, if your question is already answered in our support web site, we will refer you to the proper section or page of our web site for your answer. Telephone support. Telephone support for basic connection issues is available at (585) 756-4593 Monday - Friday, 8 AM -7 PM EST and Saturdays 9 AM - 2 PM EST. Please note that this is a western NY telephone number and long distance charges from your telephone company may apply. Please be at your computer with the system turned on, ready to work with a technician when you call. If the technician determines that the issue is beyond our scope of assistance, you may be referred to a computer shop or technician.