Customer Service Specialist - Tech Support Level 1

Rochester, NY

2004-08-19

Full and Part Time

Experienced, energetic, and friendly inbound customer service representatives needed for national Internet provider Call Center. The ideal candidate is punctual, enjoys helping people, is a friendly problem solver, and builds trust with a positive attitude. He/she must have a clear and pleasant phone voice using positive language skills, type accurately and have the ability to stay on track and manage stress. Candidate must possess the ability to handle customers efficiently and politely. Relaxed, yet fast-paced office environment.

Interacting with customers via telephone on a daily basis. Assist customer with installing their setup CDs and resolving concerns related to connectivity problems, software installation, and email software use. Writing and using support documentation to help solve customers' technical problems Help revise support documentation

Aptitude for troubleshooting basic computer connectivity, modem, and software problems. Candidate must be able to type at least 30-35 wpm and be able to work in a fast paced environment. Primary Skills: Troubleshooting, Telephone, Typing Additional Skills: Documentation Writing and Editing, Leadership Call Center Hours Are: M-F 8am-6pm and Saturdays from 9am-2pm.

Immediate Openings

Position Type: Hourly Salary Range: $11 - $15 per hour, depending on experience and skill Benefits:Health plan contributions and vacation benefits begin after 3 months of employment, profit sharing.

Senior Systems/Network Administrator

Rochester, NY

2004-08-18

Full Time

Assisting in the development and maintenance of core systems to provide Internet access and web hosting solutions to residential and commercial subscribers.

Installations, upgrades, troubleshooing, architecture development, backups, network monitoring, etc.

The candidate of choice has 3 years of experience as a Systems Administrator, maintains a positive attitude, is a quick learner and an innovative solutions generator, a good team player, and is highly skilled in the following areas: Linux administration: installations, upgrades, troubleshooting Intel-based hardware. Routers, switches, T-1's, modem pools Cisco IOS: configuration, maintenance, upgrades Perl,PHP,Apache,Mysql

Immediate Openings

Position Type: Salaried Salary Range: Remuneration commensurate with skills and experience. Benefits:Health plan contributions and vacation benefits begin after 3 months of employment, profit sharing.

Billing Coordinator & Clerical Assistant

Rochester, NY

2004-08-18

Full or Part Time

The ideal candidate is detail oriented, excellent with numbers, accurate in data processing and data entry, reliable, and friendly. He/she possesses excellent oral and written communication/telephone skills, and strong computer skills.

Maintain billing files and responds to inquiries from customers, distributors, and suppliers. Process customer payments, answer questions, and follow-up / resolve problems with minimal supervision.

Familiar with MS Office and proficient in MS Excel and MS Word. Minimum of 5+ years Finance/Billing experience. Self-starting and can work well alone in a fast- paced, team environment. An advanced college degree is a plus, but not required. Must have excellent references and agree to credit and background check.

Accepting Applications for Review

Position Type: Hourly Salary Range: Commensurate with experience and skill Benefits:Health plan contributions and vacation benefits begin after 3 months of employment, plus profit sharing.

Customer Service Specialist - Operator/Reception

Rochester, NY

2004-08-19

Full and Part Time

Experienced, energetic, and friendly telephone operator/receptionist needed for national Internet provider Call Center. The ideal candidate is punctual, loves talking on the telephone, enjoys helping people, is a friendly problem solver, and builds trust with a positive attitude. He/she must have a clear and pleasant phone voice using positive language skills, type accurately and have the ability to stay on track and manage stress. Candidate must possess the ability to handle calls efficiently and politely. Relaxed, yet fast-paced office environment.

Positively interacting with customers via telephone on a daily basis. Taking and routing calls quickly and accurately without rushing the caller Logging call notes accurately into the online call management system

Aptitude for troubleshooting basic computer connectivity, modem, and software problems. Candidate must be able to type at least 30-35 wpm and be able to work in a fast paced environment. Primary Skills:Excellent Telephone Skills and Personality, Ability to route calls quickly and accurately, Typing Additional Skills:Troubleshooting Call Center Hours Are: M-F 8am-6pm and Saturdays from 9am-2pm.

Immediate Openings

Position Type: Hourly Salary Range: $11 - $15 per hour, depending on experience and skill Benefits:Health plan contributions and vacation benefits begin after 3 months of employment, profit sharing.

Sales Associate - Inbound Sales (Call Center)

Rochester, NY

2004-08-19

Full and Part Time

We are looking for order makers, not order takers. If that’s you, let’s get started! Experienced, energetic, and friendly Sales Associates are needed for our Nationwide Call Center. The ideal candidate has experience in direct sales on the telephone, loves selling on the phone, is self-motivated, and builds trust with a positive attitude.Candidate is a punctual, hard worker who enjoys helping people. He/she must have a clear and pleasant phone voice using positive language skills and type accurately (at least 30-35 wpm). Candidate must possess the ability to politely control a conversation, and take orders quickly and politely without the customer feeling rushed.

Responsibilities: Answer inbound sales phone calls Provide accurate sales information to potential customers Meet and exceed sales goals Provide exceptional Customer Service Inform customers of new member referral program and other membership features Describe and Sell additional services Follow up with new customers to ensure retention

Requirements: Primary Skills: Telephone Sales, Accurate Typing and Order Taking Additional Skills: Understanding of Internet technologies and the Internet in general

Immediate Openings

Call Center Hours Are: M-F 8am-8pm and Saturdays 9am-2pm. Environment:Relaxed, yet fast-paced office environment. Position Type: Hourly Salary Range: Commensurate with experience and skill. Bonuses for exceeding sales quotas. Benefits:Health plan contributions and vacation benefits begin after 3 months of employment, profit sharing. Training:Provided on the job.

Senior Systems Project Manager/ Administrator

Rochester, NY

2004-08-19

Full Time

Project management of systems administration and web development teams. Assisting in the development and maintenance of core systems to provide dialup and DSL Internet access, email, community servers and web hosting solutions to residential and commercial subscribers.

Installations, upgrades, troubleshooing, architecture development, backups, network monitoring, etc.

The candidate of choice has 5 years of experience as a Systems Administrator, and at least 2 years as a team leader or department manager. Maintains a positive attitude, is a quick learner and is an innovative solutions generator, a good team player, and is highly skilled in the following areas: * Linux administration: installations, upgrades, troubleshooting * Intel-based hardware * Routers, switches, T-1's, modem pools * Cisco IOS: configuration, maintenance, upgrades * Perl,PHP,Apache,Mysql

Immediate Openings /Position Type:/ Salaried /Salary Range:/ Remuneration commensurate with skills and experience. /Benefits:/Health plan contributions and vacation benefits begin after 3 months of employment, profit sharing after minimum of 1 year.

Design Intern

Rochester, NY

2005-05-03

In 2000, BlueFrog began as an Internet service provider serving thousands of customers across the USA and Canada. BlueFrog is a fun place to work and offers challenging opportunities for personal growth and professional development. We are currently looking for interns for our design department. The ideal candidate is able to work in a team environment, as well as effectively on individual projects and tasks. The candidate must have the ability to creatively design interactive media. The position requires flexibility and enthusiasm.

As a design intern, the candidate will be an integral participant in our many upcoming design projects. This work could encompass anything from graphical and website design, online banner ads, print design, and other interactive tools. Candidates should exhibit experience in creating cohesive websites that exhibit a clear message and or brand. Additional preference will be given to candidates who bring a sophisticated and nuanced graphic design sensibility with respect to page layout.

Candidates must exhibit the following experiences and skills; -Web and interactive design experience -The ability to approach interface design and layout from a customer-focused perspective. -Strong written and oral communication skills -Expertise in the following programming tools and software, streaming media, Photoshop, Illustrator, Flash, HTML, Dreamweaver, CSS and JavaScript -Fluency in both Macintosh and Windows computer platforms

Non-Paid and paid internships available.